Subscription terms
Version: 2026-10-28
Operator and contact
Telchar Studio
Carlos Llorente
Tax identification number: 72895461C
Dos de Mayo, 42002 Soria, Soria, ES
notifications@tradix.es
Service and prices
Plus and Pro provide the features and limits shown on the pricing page. The amount and billing interval are shown before payment. Advertised euro prices include applicable taxes; Stripe calculates the breakdown using the billing details supplied.
Duration and renewal
Monthly and annual subscriptions renew automatically at the contracted interval until cancelled. A purchase requires confirmation of the terms and immediate service activation. Paid access starts when the provider confirms payment.
Cancellations and plan changes
You can cancel renewal in My plan before the next charge and keep the period already paid for. Downgrades take effect at the end of that period; upgrades follow confirmed prorated payment. If renewal is not paid, Free applies when the paid period expires, with no grace period.
Content outside plan limits
If the inventory exceeds the new plan's limits, excess content is placed outside the plan while its data and photographs are preserved. The oldest content stays active within the limits. Deleting items does not recover blocked content; it is reviewed on an upgrade. Administrative support may recover content as an exception.
Withdrawal and refunds
Consumers may notify withdrawal within 14 days of the contract by emailing support and identifying the account and invoice. Immediate activation does not automatically waive this right. Requests and applicable statutory rights will be honored without restriction by these terms. A full refund of the current period cancels the subscription and applies Free; a partial refund preserves the subscription. Refunds use the original payment method and depend on the financial institution's processing times.
Billing and support
You must provide accurate billing details before subscribing. Invoices and related documents are available in My plan. Contact the operator to correct details, request assistance or make a complaint. Issued invoices are retained; tax corrections are documented separately where required.